Facebook JS Bug Update

Facebook has identified a bug that temporarily impacts apps on the network- including Votigo-powered promotions apps. Votigo is proactively communicating with Facebook and exploring all opportunities within our technology to resolve the issue as quickly as possible. Details of the bug can be found here: https://developers.facebook.com/bugs/362855400443900?browse=search_4fb58da498ec04517058330

With this bug, some percentage of Facebook users will experience a javascript code scramble when they access a promotion app, or any other page tab app.

Some Votigo customers have resolved this issue by uninstalling and then reinstalling their promotion app by following these steps:


To Uninstall App:

  • Login to Votigo and go to the Publish Tab of the Contest
  • Select the 'Unpublish' button for Facebook
  • Login to Facebook with an account that has admin access for the Facebook Page
  • Select Manage -> Edit Page near the upper right of the Facebook Page
  • Select Apps in the left menu
  • Look for the Contest App and if it is still there, then select the X on the right side of the listing to remove the App


To install App:

  • Login to Votigo and go to the Publish Tab of the Contest
  • Select the 'Unpublish' button for Facebook
  • Follow the process to install to a selected Page
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